How Zmarta Uses Pliance

Zmarta Group makes it easy for consumers to make smarter decisions with their money.

"Together with Pliance, we have been able to streamline the AML process for our loan officers, but primarily for our customers! The simplicity of the implementation made Pliance an easy choice for us." Dan Olsson, Zmarta
How Zmarta reduced AML workload, improved the customer experience, and increased confidence in the AML process after just 2 days.

Before

Manual AML screening process
Sales team involved in PEP screening flow
PEP field in online signup form
50% of customers' PEP answers were inaccurate

After

75% reduction in AML workload
2 days to implement
Sales team removed from AML flow
Better customer experience

Before

The onboarding process for Zmarta’s new customers included multiple teams, processes and manual flows. This included the sales team being the first line in the AML process, and involved asking AML questions to customers directly, as well as manually updating CRM systems with AML information prior to being able to onboard a new customer. This also took a lot of time from the Support and Legal teams to follow up and confirm AML status of customers.

After

By designing their own workflow, and using Pliance to automate the AML process, Zmarta was able to streamline the entire flow to their liking. This resulted in the sales team no longer needing to be involved in the AML process at all, and for the Support and Legal teams, the volumes of AML-related tasks decreased by 75%.

What can we do for you?

With Pliance automating your anti money laundering compliance processes, you can spend more time on your core business.