Zmarta Group makes it easy for consumers to make smarter decisions with their money.
"Together with Pliance, we have been able to streamline the AML process for our loan officers, but primarily for our customers! The simplicity of the implementation made Pliance an easy choice for us."
The onboarding process for Zmarta’s new customers included multiple teams, processes and manual flows. This included the sales team being the first line in the AML process, and involved asking AML questions to customers directly, as well as manually updating CRM systems with AML information prior to being able to onboard a new customer. This also took a lot of time from the Support and Legal teams to follow up and confirm AML status of customers.
By designing their own workflow, and using Pliance to automate the AML process, Zmarta was able to streamline the entire flow to their liking. This resulted in the sales team no longer needing to be involved in the AML process at all, and for the Support and Legal teams, the volumes of AML-related tasks decreased by 75%.
With Pliance automating your anti money laundering compliance processes, you can spend more time on your core business.
